“This course offers a comprehensive description of Software Asset Management (SAM) and Life Cycle Management best practice, essential for personnel with responsibility for license and software management”

The course Certified Software Asset Manager (”CSAM”), developed by International Association of IT Asset Managers, IAITAM, provides the foundation for managing your organizations software assets, as well as knowledge of the ever- changing variables that occur within the field

A successful Software Asset Manager must look at the overall goals of the organization and determine where Software Asset Management can play a strategic role in achieving those goals.  In this course, students will learn best practices in Software Asset Management, as well as the when and why to question why something should or should not be done, how to clearly identify goals, and how to quantify success.

To be successful, Software Asset Managers must learn not only what constitutes the business best practices of Software Asset Management, but also learn how to implement those business practices in a way that is appropriate for their organization.

From software piracy and compliance issues, to legislation and organizational challenges, it is necessary to evaluate both the external and internal forces that are bringing changes to how organizations manage their IT Assets.
Software Asset Management (“SAM”) is the set of business practices that support the use of software within an organization and frequently involves a new look at how and why software traverses the organization.

SAM is now considered a mandate by many organizations looking at their Software Asset Managers as key contributors to the overall organizational goals such as reducing risk, increasing accountability, uncovering savings and gaining control of the IT environment.

Real World Asset Management
The CSAM course represents the culmination of ever changing software information, laws and regulations as promulgated in the past and directs focus to the new standards covering software applications and the severe detriments of not being aware of and adhering to current and proposed regulatory mandates.

Attendees will learn the importance of Software Asset Management in today’s dynamic ITAM environment.  Never before has it been so important that there be at least one individual in an organization whose focus and training is devoted specifically to software management and the long term value and benefits derived from that knowledge.  It all begins here with the CSAM course of instruction and certification designed to be a core foundation builder to any ITAM program.

The CSAM Program itself was and continues to be developed by professional Software and Hardware Asset Managers to codify a number of existing IAITAM professional development programs.  The Certification in Software Asset Management as produced by IAITAM has evolved over the past 10 years to encompass the changes in the profession as well as adding notable credibility to any organizational IT Asset Management Program and individual.

The 2 day CSAM course of instruction and its subsequent Certification test is designed to guide individuals within the profession to gain awareness of existing software regulations, the importance of adhering to the regulations and how those regulations have effect on every aspect of current and future business endeavors.  Additionally, the attendee will learn the importance and the steps necessary to achieve a proactive stance when dealing with software compliance.

With instruction focused on Communication and Education, Policy, Procedures, Project Management, Software Assets and Compliance Management, the CSAM instruction and related materials will bring to light the importance of a well planned and executed Software Asset Management Program.

CSAM, as with all of IAITAM’s courses, conveys the same primary goal of educating IT professionals in effective asset management, automation and centralization, which equates to a higher return on investment (ROI), compliance risk mitigation and increased overall productivity.
Where to start?
This course exposes the attendee to numerous concepts for ITAM that are relevant for both direct application and as a means of discussion for those persons who will implement, manage and direct ITAM initiatives for their organizations.

Who should attend?
The two-day CSAM Course is designed for those individuals with minimal to no experience in the field of Software Asset Management. It is essential learning for beginning IT Asset Managers and other IT professionals involved in asset management, resource budgeting, finance, software licensing, contract management and strategic planning.

Day 1: Day 2:
orange  Introduction to IAITAM orange   Cost Savings and Benefits
orange   Instructor Introduction orange   Acquisitions & Negotiations
orange   Student introductions orange   Terms and Conditions
orange   ITAM Code of Ethics orange   Finance Management
orange   Description of a CSAM orange   Software Management
orange   Overview of the ITAM Program orange   Forecasting
orange    IAITAM Key Process Areas orange   Business Continuity &
Contingency planning
orange    Communication and Education orange   Leadership Changes
orange    Policy and Procedures orange   Litigation
orange   Compliance Management orange   Documentation & SAM
orange   Software industry member organizations orange   Disaster Planning and Recovery
orange   Compliance preparations orange   Compliance Factors
orange   Proactive vs. Reactive SAM orange   Contracts & EULA
orange   Software Licensing orange   Lifecycle Management
orange   License types orange   Vendor Management
orange   Discovery and Repository tools, Uninstall tools orange   Data Security
orange orange   Disposal Process
orange   Project Planning
orange   Change Management
orange   Questions and Review Before Exam


Post Course

Online certification testing is available for students starting the last day of class; from this point the exam will be open for 28 days however it is suggested to take the exam as soon as possible following the course

Testing requires non-interrupted internet connection and may be taken at any time during the open period; once a test is started, students are required to complete it during that session and are permitted up to 5 hours to complete

One hundred (100) questions are on the IAITAM CSAM exam and a passing mark is achieved by attaining 85% or higher

One test retake is free of charge for those that fail to achieve pass status on the first attempt; retakes are available after a 48 hour window of the first attempt and must be completed during the 28 day open period

If a student is unable to complete the exam and retake (if needed) within their 28 day window, a one-time thirty (30) day extension can be purchased for $50USD; this option must be completed before the initial 28 day window expires

If the exam is not purchased with the course, the student may purchase the exam within 90 days of course completion

Exam results are available immediately after completing the exam within the IAITAM Exam Center